Account deletion

How to delete your account

You can ask us to delete your Fate of Minds account and the data linked to it at any time. You do not need to reinstall the app, and you can read this page without the app.

To delete your account

There are two ways, and neither needs a reinstall. Nothing is deleted until we know the request comes from the owner of the account.

In the app

Settings → Account Management → Delete Account

Or: Settings → Privacy & Data → Delete Account

By email

Write from the email address registered to your account, to the address below. Use this subject and put your username in the message.

To

yusufemredogan@fateofminds.com

Subject

Account deletion request

Message

Please delete my account. Username: (your username)

Open this email in your mail appCopy the template

We may ask for more information to confirm that the account is yours.

If you have a subscription

Deleting your account does not cancel an App Store or Google Play subscription. If you have a renewing subscription, cancel it first in the store (Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions; App Store: Settings → your name → Subscriptions). If you get stuck, email yusufemredogan@fateofminds.com.

What happens, and when

• As soon as your request is processed (at once in the app; for an email request, once we have confirmed the account is yours), your account is closed and all your sessions are signed out. Your email address and username are released: you can sign up again with the same email, and the new account cannot see the old account’s data.
• For up to 30 days your profile, characters, stories and other game data are kept apart, inaccessible and hidden from everyone, for security purposes only (for example, to protect against an unauthorised deletion).
• Within 30 days the deletion is completed and this data is permanently deleted.

The 30 days are not a right to undo the deletion. If you contact support after requesting deletion, we may consider an exceptional restore request once we have confirmed that you own the email address, but we cannot guarantee it.

What we keep

• Payment records. Purchase records that tax and commercial law require us to keep are not deleted. The link to your account is removed, and they are kept for the legal retention period.
• A record of the deletion. A record showing when the deletion was carried out, which holds no personal data, is kept for at least 3 years, as Turkish data protection rules on records of deletion require.
• Copies made by others. Copies that other players made of scenarios you shared publicly stay, unlinked from your account. If a copy contains your personal information, you can ask us to remove it at yusufemredogan@fateofminds.com.

Questions

Write to yusufemredogan@fateofminds.com. The data controller is Yusuf Emre Doğan. More detail is in the account deletion section of the privacy policy.